Refund & Cancellation Policy

Our products are built to order for your home, so the honest line is a simple one: before we start building, your deposit comes back; once fabrication starts, the build is yours. Here is how that works in practice.

Last updated: June 2026

Cooling-off period

If you change your mind within 3 business days of paying your deposit, tell us and we will refund it in full — no questions, no fee.

Before production begins

Your deposit remains refundable up until production begins on your custom order. Production does not start until after we have measured and you have confirmed the final price, so there is always a window to step back. Cancel any time in that window and we refund your deposit.

Once production begins

Each awning and screen is fabricated to your measurements and configuration — it cannot go back on a shelf or be resold as-is. Once fabrication of your order has begun, the deposit is no longer refundable, and made-to-order goods cannot be returned once fabricated. We will always tell you before production starts.

What that looks like in dollars

The deposit is 10% of your order. Here is the same $2,000 order under each scenario:

• Example — cancel in the cooling-off period. A $2,000 order means a $200 deposit. You cancel within 3 business days of paying: the full $200 comes back to you.
• Example — cancel before production begins. Same $2,000 order, same $200 deposit. We have measured but fabrication has not started: you cancel, and the full $200 comes back to you.
• Example — cancel after fabrication starts. Same $2,000 order, same $200 deposit. Fabrication of your custom build has begun: the $200 deposit is retained, because the system is already being built to your measurements.

How to cancel or request a refund

• Call us at (571) 366-7862, or
• Send us a message through the contact page with your name and order details.

Approved refunds go back to your original payment method through Stripe, our payment processor — typically within 5–10 business days once processed, depending on your bank.

Defects and workmanship

A defect is not a refund matter — it is a warranty matter, and we fix it. If something is wrong with how your product was built or installed, it is covered as described in our warranty. Contact us and we will make it right.

Questions

Not sure where your order stands? Contact us — we will tell you exactly whether production has begun and what your options are.